• Denver, CO


  • Long-term.

  • Full-time.
Task Description

Technical Consumer Assistance Expert

For the Record offers courts with digital court recording self-confidence, supports court press reporters to provide high quality records quicker and provides judges, lawyers and celebrations quickly, trusted access to court recordings and records. At FTR, we put quality service at the heart of whatever we do, and our individuals are our top priority.

Our international group of business, consisting of Auscript, has actually served courts for practically 100 years. Today, we boast over 27,000 setups, throughout 62 nations. Our consumers consist of Massachusetts Trial Courts, Irish Courts Solutions, United States Federal Court, International Lawbreaker Court, New York City State Courts, Federal Court of Australia and High Court of Australia.

Technical Consumer Assistance Professional

The Technical Consumer Assistance Expert will become part of a worldwide group of experienced service desk specialists working to offer technical and item assistance, to both external and internal consumers, conference RUN-DOWN NEIGHBORHOOD s, making sure high customer complete satisfaction and success. The effective prospect should have extraordinary customer care and troubleshooting abilities. Will be working straight with consumers to fix application problems

The Technical Consumer Assistance Expert will be accountable for the following:

  • Accomplish first class consumer assistance for For The Record items, virtual options and court recording systems
  • Will be accountable for supporting the For The Record Virtual Justice service
  • Guarantee item paperwork is upgraded where needed for item and customer assistance
  • Upkeep of property register for all A/V associated devices owned in different customer setups and management of portable recording devices
  • Assist Application groups as needed

Main Function Responsibilities

  • Precise case/incident management and tracking through ticketing platform, guaranteeing all occurrences gotten are appropriately taped, classified and focused on. Intensifying as required
  • Establish, keep track of and keep procedures for service shipment
  • Helping Level 3 assistance in evaluating and establishing knowledge-base short articles, Frequently asked questions and other technical paperwork
  • Offer End User devices and application assistance for internal groups
  • User management of accounts, through systems like active directory site, to make sure gain access to is offering on the least opportunity design
  • Total court activities, such as sound checks and fault resolution in line with treatments and SLA’s

Necessary Work Experience, Credentials and Abilities

  • Direct exposure to Microsoft innovations. Especially, Windows running systems, Microsoft Workplace, Group Policy and Active Directory Site
  • Experience with remote PC assistance
  • Standard network troubleshooting
  • Comprehending of audio formats and software application for Windows-based recording systems

Preferable Work Experience, Certifications and Abilities

  • Previous experience supporting audio and visual systems, utilizing elements such as Biamp DSP mixers, Crestron/AMX control systems, microphones and sound support

Function Obstacles and Unique Operating Conditions

  • Position holder might require to be readily available after hours periodically

For The Record supplies equivalent job opportunity (EEO) to all staff members and candidates for work without regard to race, color, faith, sex, nationwide origin, age, impairment or genes. In addition to federal law requirements, For The Record adhere to relevant state and regional laws governing nondiscrimination in work in every area in which the business has centers. This policy uses to all conditions of work, consisting of recruiting, working with, positioning, promo, termination, layoff, recall, transfer, leaves of lack, settlement and training.

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