Memorial Healthcare System

  • Frederick, MD


  • Permanent

  • Full-time
Description :

  • Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
  • Provides escorts for staff, visitors and patients as requested.
  • Apprehends criminal violators when necessary and appropriate.
  • Provides emergency response to a variety of situations.
  • Applies patient restraints as needed.
  • Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
  • Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
  • Maintains strict confidentiality at all times.
  • Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
  • Prepares and submits written reports and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
  • Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.
  • Performs fire drills as required.
  • Assists in morgue releases. Ensures medical record checklist for expired patients.
  • Provides support to tissue recovery team.
  • Monitors CCTV and Access Control system.
  • Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transports.
  • Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
  • Act as a first responder to HazMat incidents.
  • Create safety awareness among patients, visitors and staff.
  • Actively takes part in any Safety and Security quality improvement initiatives.
  • Troubleshoots parking gates machines when necessary to ensure proper operation of all parking equipment.
  • Maintains all hospital issued uniforms and equipment.
  • Conducts a wide range of customer services.
  • Manages visitor’s entry into the hospital. Maintains proper and safe visitation.
  • May have to work other shifts as necessary.
  • Performs other duties as necessary or assigned.
  • PHYSICAL REQUIREMENTS:
  • Work is fast paced and physically demanding.
  • Walks within hospital and around hospital campus; to and from parking areas and buildings on premises in all weather conditions.
  • Runs short distances when responding to stat calls and emergencies; interacting with patients as needed.
  • Stands for long periods of time both indoors and outdoors in all weather conditions.
  • Lifts, pulls and pushes when transporting and interacting with patients.
  • Potential hazards exist in encounters with physically aggressive patients, visitors and others.QUALIFICATIONS:
  • Possesses and exhibits strong customer service and communication skills.
  • Exhibits him/herself as a consistent performer in all areas of job responsibilities.
  • Consistently adheres to the standards of performance. Meets and at times exceeds standards.
  • Demonstrates sound judgement and is an effective member of the team.
  • Seeks to improve knowledge, skill and proficiency in areas needing development.
  • Works effectively both independently and in teams. Able to multitask.
  • Accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener and articulate.
  • Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
  • Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.
  • Must be able to handle diverse, complex and stressful interpersonal situations and crisis management scenarios.
  • Strong risk analysis, organizational and problem solving skills.
  • Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
  • Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses and suspects.
  • Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
  • Reliable and flexible.
  • Must be able to prepare clear and concise reports and routine correspondence.
  • Operate office equipment including computers and supporting word processing, spreadsheet and database applications.
  • Strong writing skills to provide and maintain documentation to support data.
  • Intermediate computer skills; typing and use of database software.
  • Technology: use of access control and database software, communications equipment, and first aid equipment. Able to assist in trouble shooting systems as necessary.Education:
  • Minimum of a high school diploma required.
  • A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred. Experience:
  • No experience required, but 1-3 years of security or related experience preferred.

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Memorial Healthcare System

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