Minnesota Judicial Branch.

  • Saint Paul, MN


  • Long-term.

  • Full-time.
Description

The 2nd Judicial District is presently looking for an Infotech Expert II to supply professional level desktop and network assistance for court personnel and judges, along with other technical personnel. This position will mainly support courtroom innovation (AV, teleconference, networked audio) together with endpoints. This assistance consists of imaging, setting up and setting up computer systems, setting up and setting up regional and networked printers, setting up and setting up both custom-made and commercially readily available software application and offering L1 and L2 assistance for all regional endpoints. The position likewise supplies assistance for occurrence resolution and demands reported to the department service desk.

The main work place for this position is the Ramsey County Court House in Downtown Saint Paul. Some travel to other district areas within Ramsey County is needed.

Example of Tasks

Any one position might not consist of all of the tasks noted, nor do the examples cover all tasks which might be carried out.

  • Main assistance for courtroom innovation – audio (DANTE), video (SIP) and basic A/V devices.
  • Able to examine, fix, and right issues with complex audio and video systems in the courtroom.
  • Strategy and execute courtroom innovation upgrades to satisfy future requirements as brand-new innovations emerge.
  • Produce training products and technical documents for court A/V systems.
  • Supply assistance for MDM and VPN.
  • Supply technical assistance for HP computer systems and multi-functional gadgets. Technical assistance for individual and group scanners.
  • Offer assistance for public e-filing stations and kiosks.
  • Offer assistance for mobile and fixed ITV innovations and audio and video devices in the courtroom.
  • Install authorized software application for court staff members.
  • Troubleshoot computer system issues (hardware/software) got through ITD service desk and through preliminary call resolution.
  • Preliminary evaluation, triage, research study, and resolution of fundamental events and demands relating to using software items and/or facilities elements.
  • Help with endpoint vulnerability management Other responsibilities as designated by Manager.

Common Certifications

MINIMUM CERTIFICATIONS

  • Bachelor’s degree in computer technology or an associated field OR a comparable mix of straight associated work experience and education that shows the capability to effectively carry out the jobs and obligations of the position.

UNDERSTANDING, CAPABILITIES AND ABILITIES

  • Strong customer-service abilities.
  • Exceptional interaction and social abilities.
  • Outstanding issue fixing abilities.
  • Demonstrated experience and success working in a little group environment.
  • Appropriate experience in the field of infotech, consisting of experience in endpoint upkeep and assistance.
  • Capability to operate in a group environment or separately.
  • Capability to take a trip to 2nd District court areas (mileage compensated).
  • Capability to interact successfully, both orally and in composing, and to equate technical terms into terms reasonable to non-technical workers.

PREFERRED CERTIFICATIONS

  • Experience with A/V style and assistance.
  • Experience with DANTE audio.
  • Experience with SIP video interactions.
  • Strong technical ability dealing with electronic devices like audio video switchers, digital signal processors, video conferencing systems, and telephone.
  • CTS Accreditation.
  • BiAmp Accreditation.

Supplemental Details

The Minnesota Judicial Branch (MJB) is devoted to offering reasonable and equivalent access to justice. If you share this very same dedication, desire a significant profession serving the general public, and desire the chance to make a distinction for your neighborhood, think about a profession with us. We commemorate and are dedicated to the concepts of variety and addition, and actively look for and motivate applications from individuals with varied backgrounds and qualities. Minnesota Judicial Branch workers regularly reveal pride in their civil service and in the quality of programs and services offered to clients, along with gratitude for the team effort and partnership that is promoted within the MJB.

TO APPLY: Use online at. Total and send your online application with resume and cover letter connected by the closing date and time. If you have any concerns, please call 651-266-8267 Work uses might be recinded if the needed criminal background check determines task associated convictions.

The Minnesota Judicial Branch uses an extensive advantages plan. To find out more about advantages, click.

It is the policy of the Minnesota Judicial Branch that all choices relating to work are made without discrimination on the basis of impairment. Please let us understand if you require an affordable lodging for an impairment to take part in the staff member choice procedure by getting in touch with HR,.

The Minnesota Judicial Branch is a Level Playing Field Company. It is the policy of the Minnesota Judicial Branch that all choices concerning recruitment, employing, promos and other terms of work be made without discrimination on the premises of race, color, creed, faith, nationwide origin, gender, marital status, status with regard to public support, subscription or activity in a regional human rights commission, special needs, sexual preference, or age. We worth and motivate candidates from varied backgrounds.

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