At Motorola Solutions, we develop innovations our consumers describe as their lifeline. Our innovation platforms in interactions, software application, video and services assist our consumers work securely and more effectively. Whether it’s assisting firemens translucent smoke, allowing law enforcement officer to see around street corners, or dependably keeping the lights on in houses and companies around the globe, our work supports those who put their lives on the line to keep us safe. Bring your enthusiasm, prospective and skills to Motorola Solutions, and assist us introduce a brand-new period in public security and security.
Department Summary The Software Application Business Release and Combination group is the group that provides services to the general public security sector. We are dedicated to offering innovation and tools which will enable consumers to concentrate on their objective, and allow them to react quicker with smarter and more secure choices. We release and support items such as Computer system Assisted Dispatch, Records Management Systems, Prison Management Systems and Mobile Data Computing, to name a few offerings. We are a 24 X7, 365 Day a year operation with numerous shifts to appropriately support our consumers. We keep track of the functional support group to proactively recognize service affecting occasions connecting to Public Security Gain access to Points connection and performance. We continuously supplies friendly and useful customer care and actively take part in continuous internal training.
Task Description
Under basic guidance, this position will carry out responsibilities as detailed in the NOC Requirement Running Treatments with a concentrate on network/systems facilities troubleshooting and reporting. Main duties consist of however are not restricted to network tracking and management, recording and solving client concerns in a prompt way making use of the offered software application tool sets. Following SOP/SLA standards, supply the escalation of Vital Events to NOC Management to help with governmental reporting requirements. Common services being supported consist of Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking gadgets (switches, routers and firewall softwares).
Certifications:
– One to 3 years of education or associated work experience
– Repairing experience
– Microsoft MCP or Cisco CCENT accreditation wanted
– Microsoft MCSA, VMWare VCA, or Cisco CCNA accreditation a plus.
– Experience administering Microsoft CRM and several of the following
– Keeping an eye on Option a plus:
NetCool
BigFix
Mcafee
ELM
Lumension
Acronis
Altiris
– Experience utilizing ServiceNow, Solution, or other ITSM platform for aid desk assistance.
– Strong spoken interaction abilities.
– Shown social abilities, consisting of the capability to operate in a group environment in addition to separately.
– Excellent documentation/written interaction abilities.
– Capability to stay level-headed and expert at all times.
– Reputable; able to report for arranged shifts on-time.
– Need to have the ability to work a 24/ 7 turning shift.
– Should have the ability to work overtime as needed
– This position undergoes operating in high security locations governed by the United States Department of Justice’s “Wrongdoer Justice Details Provider (CJIS) Security Policy” and for that reason needs effectively passing a more rigid finger print background check administered by Motorola Solutions Inc. consumers
The pay variety for this function will be $60,000-$65,000 each year
Fundamental Requirements
- Minimum of a high school diploma
- 1 year of experience in client service, call centers, or NOC assistance
- Need to have the ability to acquire background clearance as needed by federal government client
Travel Requirements Under 10%
Moving Supplied None
Position Type Experienced
Recommendation Payment Strategy Yes
Our U.S. Advantages consist of:
- Reward Benefit Plans
- Medical, Dental, Vision advantages efficient Day 1
- 401 K with Business Match and Day 1 vesting
- 9 Paid Vacations
- Generous Paid Time Off Plans
- Worker Stock Purchase Strategy
- Paid Adult & Household Leave
- and more!
EEO Declaration
Motorola Solutions is a Level Playing Field Company and all certified candidates will get factor to consider for work without regard to race, color, faith, sex, sexual preference, gender identity, nationwide origin, impairment, veteran’s status, or, any other secured attribute.
Motorola Solutions.
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