JPMorgan Chase

  • San Antonio, TX


  • Permanent

  • Full-time
Job Description:

Court Orders and Levies (COAL)

COAL processes Asset-Based Orders served on JP Morgan Chase by restraining customers’ funds and other assets held by the bank. The court system/government agencies issue a variety of orders to collect on debts or money judgments based on statutory terms and procedures. Money judgments are the result of a lawsuit or other debt default process where a judge or jury find in favor of the plaintiff (third-party) and award damages from the defendant (JPMC customer). Government agencies will also issue levies ordering asset restraint for child support, delinquent taxes or other customer defaulted debts. Law enforcement will seek to restrain or seize assets for violation of law or civil forfeiture.

As a Transactions Specialist II in the Court Orders & Levies department, you will be primarily responsible for thoroughly reviewing, analyzing and executing various legal documents served to Chase from all 50 states based upon applicable laws and bank policy. Specialists are expected to acquire, retain, and accurately apply extensive order handling knowledge in regards to individual state laws when garnishing funds on behalf of JPMorgan Chase.

Specialists will read incoming legal orders, determine the correct course of action by applying their acquired knowledge of the state/federal rules governing each specific order document, take the necessary customer/account action including placing legal holds on eligible accounts, releasing holds, setting up funds to payout to various remittance entities, and reaching out to specific LOBs (Treasury Services Dept, CD Dept, Brokerage Dept) to obtain necessary account information and provide required direction. Additionally, may be required to call outside government agencies, attorneys, or courts to obtain additional or clarifying information. Responsible for generating, signing, and/or notarizing legally obligated answers back to corresponding parties (i.e. Creditor attorney, court, state Marshal, etc). Expected to follow exactly the firm’s sworn document policy while processing legal orders. Specialists must exhibit strong customer focus while also mitigating risk exposed to the bank.

Skills and Expectations:

  • Excellent attention to detail/reading comprehension skills
  • Ability to interpret and extract data from complex legal documents; All documents are English language, therefore, proficiency in English required
  • Able to maintain a processing accuracy rate of 99.8%
  • Able to identify and mitigate risk exposed to the firm, and communicate opportunities for process improvement
  • Excellent communication skills both verbal and non-verbal
  • Demonstrates personal excellence including punctuality, integrity, and accountability
  • Able to work both independently and with others in a team based environment
  • Committed to meeting and exceeding production expectations which are aggressively designed and driven
  • Able to pass knowledge assessments on a regular basis
  • Legal requirements and risk controlled nature of work requires rigid adherence to performance standards as a condition of employment
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Due to the time sensitive nature of processing legal documents, all candidates must be willing to work frequent and considerable overtime based on caseload volume
  • Data input driven role which requires ability to sit and input/type for long hours
  • Ability to efficiently adapt and move between various legal document types while processing
  • Demonstrate resiliency, and extreme adaptability in a fast-paced environment because of frequent legal document changes

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the rigorous 8 week training course with successful completion of multiple knowledge assessments as scheduled, and the hours may not coincide with your regularly scheduled hours. During the training course, requests for vacation will not be accepted By applying for this position, candidates are confirming that “I understand and agree to the conditions of attending the training class and overtime policy.”

Qualifications:

  • High School diploma/GED required
  • Minimum of 2 years of banking operations, compliance/legal operations, or case based service operations experience
  • Bachelor’s degree in related field preferred (Corporate Law, Legal Assistant, Criminal Justice, etc)
  • Paralegal certification preferred
  • Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation

About Us:

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase

  • Apply Now