• California


  • $2600-3100 per hour.

  • Long-term.

  • Full-time.

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Lead EHR Assistance Professional (IMPRESSIVE)

Share Our Selves Neighborhood University Hospital

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Information

Published: 17- Sep-21

Place: Newport Beach, California

Type: Full-time

Wage: $26 – $31 per hour

Classifications:

Operations

Sector:

Healthcare Facility, Public and Private

Neighborhood Health Center/Community Center

Internal Number: 202108 LEHR

Lead EHR Assistance Professional (IMPRESSIVE)

We have an instant opening for a LEAD EHR Assistance Professional with IMPRESSIVE Experience.

Share Our Selves (SOS) is happy to be the biggest neighborhood university hospital in Orange County to integrate wrap-around social services with healthcare. Our worths of self-respect, justice, service and quality are equated through every service provided at SOS. We presently run 6 health centers situated in Costa Mesa, Santa Ana, Anaheim, Objective Viejo and Newport Beach; committed to enhancing health results of low-income and at-risk populations in Orange County.

The Lead EHR Assistance Professional works as the point of contact for EHR technical assistance, upgrades and adjustments. The position deals with our companies’ Aid Desk to deal with problems, and supplies support worrying making use of all locations of Impressive and other software application utilized to support the companies EHR system. This position leads the preparation and execution of brand-new software application applications and upgrades. In addition, the Lead EHR Assistance Professional deals with personnel to enhance workflows within Share Our Selves (SOS). The position will be the lead arranging the group accountable for training and assistance of all scientific and admin workers in different SOS positons that will be LEGENDARY users. This group will develop training documents and will carry out medical training for brand-new hires and continuous user training for system changes/upgrades. This position offers quality assistance for workers with a high degree of client complete satisfaction. The Lead EHR Assistance Expert will consist of assistance for procedure enhancement jobs.

OB OBLIGATIONS:

  • Supply end-user consumer assistance to SOS workers with a high degree of client complete satisfaction, and on schedule.
  • Response users’ queries concerning IMPRESSIVE software application operation to solve issues.
  • Work collaboratively and efficiently with other SOS leaders and personnel, and preserve crucial stakeholder relationships.
  • Test application of brand-new software application, upgrades and repairs to confirm appropriate operations and spot mistakes.
  • Make use of the assistance procedure to intensify problems that need extra support to the SOS IT Assistance Desk, OCHIN’s Assistance Desk (JIRA), and the helpdesks of other software applications such as Knowledge.
  • Coordinate user training and continuous assistance for the daily operations, makes sure training remains in location for brand-new performance and upgrade roll-out. Assistance the preparation and assistance of continuous training sessions.
  • Performs class training, administers tests, and establishes and preserves training programs for freshly worked with personnel
  • Supply on-site elbow assistance for brand-new applications.
  • Offer direct assistance to medical operations and client care groups to help with the intro, approval, combination, and optimum usage of brand-new software application applications in the center.
  • Conduct workplace automation expediency research studies, consisting of workflow analysis, area style and expense contrast analysis.
  • Work together with center management and users to determine chances for effectiveness in center operations, medical practice assistance, and enhanced health results.
  • Offer everyday assistance to end users through troubleshooting, training, and consulting.
  • Identify and fix application problems as they take place, owning the issue and persevering to complete resolution. Concerns that need extra support will be intensified to the software supplier.
  • Modify and personalize business software application applications to fit internal requirements.
  • Update and handle service location files.
  • Assistance procedure enhancement tasks.
  • Work collaboratively with personnel to support service location choice lists and Smart Tools.
  • Deal With OCHIN and advisory workgroups to enhance usage of the system through application of brand-new functions and upgrades.
  • Work Together with OCHIN in checking brand-new functions and upgrades prior to execution.
  • Participate in regular monthly OCHIN conferences with peers for finest practices and info sharing.
  • Participate in other workgroups as proper– Combination, Claims, Reporting, Operations
  • Prepare assessments of software application and suggest enhancements or upgrades.
  • Lead/delegate work and jobs of other EHR Assistance Professionals on the group.
  • Perform other responsibilities and tasks as designated.

UNDERSTANDING AND ABILITIES:

  • Shown capability in troubleshooting and issue fixing in a medical or IT setting. Software application assistance or assistance desk experience chosen
  • Working understanding of an electronic health records system needed. LEGENDARY experience in this type or comparable is highly chosen.
  • Attention to information and exceptional analytical and vital thinking abilities (strong issue resolving abilities).
  • Outstanding Client service abilities.
  • Strong understanding of center and client workflows
  • Shown preparation and organizational abilities.
  • Exceptional social, oral, non-verbal and written interaction abilities.
  • Capability to make independent choices based upon SOS policies and procedures.
  • Multilingual efficiency (Spanish/English spoken and composed) chosen.
  • Shown capability to work efficiently in a group environment.
  • High degree of privacy, stability, and professionalism

EDUCATION AND/OR EXPERIENCE:

  • High school diploma or comparable needed; Bachelor’s degree service, healthcare IT or comparable field highly chosen.
  • 2 years of EHR System/software assistance needed; LEGENDARY system/software assistance experience Highly chosen.
  • Legendary technical assistance accreditation chosen.
  • Favorable training proficiencies
  • Capability to teach various type of students and in various techniques (from another location, in-person, class design, individually, and so on)
  • Acquainted With IMPRESSIVE ECH
  • OCHIN accreditation needed at or within 6 months of position.
  • EMR Super User highly chosen
  • Preferred medical experience however not needed
  • Preferred understanding of Medical terms
  • Preferred FQHC and/or Health care background
  • Experience with supplier management or supplier partnership/
  • Experience with Microsoft OS and Workplace applications, OS Diagnostic tools and capability to show these abilities
  • Microsoft Workplace Suite Applications
  • Assistance Demand Ticketing System
  • Web and Web Procedure associated innovations

SOS FULL-TIME WORK: At SOS, we provide a competitive income and a generous advantages bundle for our full-time employee that includes; group Medical, Dental and Vision, Flexible Investing Accounts, Basic Life insurance/AD & D, Voluntary Life Options, Long Term Special Needs, 403 b Retirement Strategy with company match, EAP, Global Travel Support, Supplemental Mishap, Vital Health problem and Hospitalization strategies used, Tuition Repayment, Paid Vacations, Paid Trip and Ill days.

All certified prospects will undergo an employment/criminal background check and need to have the ability to offer evidence of needed vaccinations that include: TB Test, Yearly Influenza vaccination, COVID-19 Vaccination and MMR. COVID-19 Exemptions might be readily available with weekly screening requirement based on state/federal health care requirement.

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