County of Santa Barbara

  • Santa Barbara, CA


  • $97,084-117,090 per year

  • Permanent

  • Full-time
Description

SALARY/BENEFITS:

EDP Office Automation Specialist I Salary: $97,084.47 – $117,089.52 Annually

EDP Office Automation Specialist II Salary: $105,103.19 – $126,882.29 Annually

Benefits: Click on the Benefits Tab above.

NOTE: This position is limited to Regular Employees of the Public Health Department. We are accepting applications to fill one full-time vacancy in Santa Barbara.

Under general direction, provides specialized technical support of automated systems for user departments or county-wide application; assists in the development of associated policies and procedures; reviews and makes recommendations regarding technological advancements or changes; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: The EDP Office Automation Specialist I/II is the flexibly-staffed specialist series within the Office Automation career series. Incumbents, depending on assignment, provide technical support and expertise in Local/Wide Area Networks (LAN/WAN) operating systems and related software, administration, development, application support, and data base management of n-tier and client/server systems. The emphasis of the I, or entry, level is the testing and implementation of large-scale, complex systems; incumbents may perform the full range of duties, including research and product design, on smaller, less complex projects. The II, or journey, level handles a broader range of more complex, large-scale assignments. This series is distinguished from the EDP Office Automation Coordinator series by its behind-the-scenes activity and the latter’s emphasis on front-line customer support.

This series is distinguished from the EDP Network Technician series by the latter’s responsibilities for physical connections and communications technology. This series is distinguished from the Computer Systems Specialist series by the former’s sole or primary responsibility for the County network or a county-wide network that is independent from the central County network, supporting applications that are utilized by multiple agencies, and supporting a large number of users, devices and servers over a wide area network (WAN).

The Ideal Candidate will possess:

  • Strong Tier-2 I.T. Help Desk support, active directory and PHD application server support knowledge and experience.
  • Demonstrated experience communicating with vendors and providing technical evaluation and recommendations for hardware solutions.
  • Ability to keep up with current technologies in order to help develop a strategic vision for the department.
  • Excellent written and verbal communication skills.
  • Ability to prepare and write clear and concise reports, and keep records organized accordingly.
  • Great customer service skills and experience working with the public.
  • Good judgment and be a strategic problem solver.
  • Ability to effectively manage multiple situations occurring simultaneously.
  • Demonstrated ability to develop and maintain sound working relationships with diverse people and personalities.

Examples of Duties

  • Assesses departmental automation needs; assists in communication with vendors and technical evaluation and analysis of products; installs and tests systems, upgrades, consolidations, or conversions; consults with departmental LAN administrators for training, problem resolution, and to provide expertise for informed decision making; provides recovery expertise during emergencies or in case of equipment failure.
  • Identifies, analyzes, and recommends methods of problem resolution for user departments; assists and develops technical end-user documentation for in-house staff and/or departmental customers.
  • Develops and implements appropriate training for in-house automation staff to provide direct support to departments.
  • Regularly attends seminars and reads and evaluates trade journals, vendor reports, and other information sources for emerging technologies; researches products and manufacturers.

Employment Standards

  • Two years of experience implementing and testing enterprise-wide software and hardware on a large scale (about 15 servers), including one year of direct experience with a large wide area network (about 500 devices); OR,
  • Two years of experience performing duties equivalent to those of an EDP Office Automation Coordinator, Senior with Santa Barbara County; OR,
  • A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: needs assessment and analysis techniques; installation and testing methods for various software products and hardware on a large network (about 500 devices); general concepts of microcomputer technology and administration and related software; IBM Personal Computer (or compatible) hardware and software including (but not limited to) Operating Systems (DOS, WINDOWS, WINDOWS NT, Windows 2000, Windows 2003 and successors, and Linux), Microsoft Office products, Outlook Active Directory; networks (EtherNet); computer communications and protocols (IP); systems analysis methodology; principles of office automation systems; office procedures including business and accounting practices and equipment; training techniques; Local and Wide Area Networks (LAN/WAN) including installation, maintenance, and training; and specific applications of hardware and software for LAN/WAN systems.

Ability to: provide analysis and recommendations for application, problem resolution, and user assistance to user departments for personal computer hardware and software; consult with vendors and departments that require computer equipment; plan work, set deadlines, and communicate effectively as needed to direct special projects; train and instruct others in microcomputer use; reason with abstract concepts; gather, organize and analyze information; develop and maintain effective working relationships with co-workers, vendors and user departments; communicate effectively in oral and written formats; organize the work of self and others; and respond effectively under pressure.

Additional Qualifications:

  • Depending on assignment, certain positions in this classification may require additional knowledge of: database design, implementation, and problem resolution; and client/server applications.
  • Performing the essential functions of the class may require incumbents to work in cramped or awkward spaces and positions, and lift objects weighing up to 50 pounds.
  • Employment in this class may require weekend or off-hours work.
  • Employment in this class requires successful completion of a criminal background investigation, and may require weekend or off-hours work. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment.

Desirable Qualifications:

  • A Bachelor of Science degree in Computer Science, Management Information Systems.
  • CISCO certification or knowledge of CISCO network environment, and/or certification as a Microsoft Certified Systems Engineer is highly desirable.

Supplemental Information

APPLICATION & SELECTION PROCESS:

  • Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
  • Application Ranking. Applications that meet the employment standards will be evaluated and scored. Candidates’ final score and rank on the eligibility list will be determined by the information provided on their application. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the Application Ranking Assessment to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. The appointee must satisfactorily complete a one-year probationary period.

BACKGROUND CHECK: A background investigation may be conducted. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment.

The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

Statement of Commitment

The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Tuesday, August 24, 2021 at 4: 59pm PST; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Collin Graham, Senior Employment .us

Government Jobs

  • Apply Now