Appropriation No: 448143
Firm: Department of Education
Working Title: SENIOR CUSTOMER SERVICE EXPERT – SES – 48003770
Position Number: 48003770
Wage: $34, 000
Publishing Closing Date: 09/02/2021
This worker is accountable to get and process grievances gotten by the OIG, and to carry out other administrative responsibilities as explained listed below.
Grievances are gotten face to face, by telephone, fax, e-mail, and by means of site. The worker will examine the nature of the grievance, recommend plaintiffs of the proper strategy, make proper recommendations to other entities, and total problem types to record the query or grievance. Separately make up letters of recommendation, memorandums, and other basic correspondence.
The worker carries out analytical jobs needed to help detectives in carrying out research study, carrying out initial interviews, and/or acquiring other required information/documentation relating to examinations.
Evaluation investigative reports and correspondence to guarantee that reports are arranged in accordance with Department publications design and treatments.
Scan finished investigative reports into PDF files, insert links into scanned files, and transfer to cd or other media. Prepare labels for cds, prepare circulation memorandums, and disperse reports.
Conduct computer system background check searches as asked for by investigative personnel and/or Bureau of Worker supervisors. This consists of obtaining information from department, public, criminal justice and business online investigative databases. Help private investigators in performing numerous activities connected to staff member background checks (such as acquiring court records) and scan these records and conserve background check info to CD’s.
Function As the OIG intermediary in evaluating and referring for action, matters got through the Commissioner’s correspondence tracking system CORRFLOW.
Act as an administrative back-up to the Administrative Assistant III by carrying out the following administrative tasks when the Administrative Assistant III runs out the workplace: basic workplace administration consisting of processing mail and sharing to personnel; supply auditing function and help to personnel when clearing “P-Card” purchases within the FUNCTIONS system; prepare travel journey types in the STMS for workplace personnel, when essential; offer administrative assistance to the Inspector General as required.
Incumbent should excel in making use of information base management, spreadsheets, and data processing. The staff member needs to be efficient under tight timeframes, balance several and completing top priorities and keep goal-directed habits and efficiency in some cases under difficult conditions. The staff member needs to communicate courteously with others. The staff member’s efficiency and habits should show factor to consider of the work issues of others and should not adversely impact efficiency and spirits of the system. Presence is a necessary function of this position.
The staff member in this position has actually broadened access to secret information and reports. This gain access to might be utilized for service functions just. Privacy of this details will be preserved at all times.
Carries out other associated tasks as designated.
The State of Florida is a Level Playing Field Employer/Affirmative Action Company, and does not endure discrimination or violence in the office.
Prospects needing an affordable lodging, as specified by the Americans with Disabilities Act, should alert the firm employing authority and/or Individuals First Service Center (1-866-663-4735). Notice to the employing authority needs to be made beforehand to enable adequate time to supply the lodging.
The State of Florida supports a Drug-Free office. All workers go through affordable suspicion drug screening in accordance with Area 112.0455, F.S., Drug-Free Office Act.
State of Florida.
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