The Geo Group

The Geo Group.

  • Aurora, IL


  • $1500 per hour.

  • Long-term.

  • Full-time.
Task Description

Center: PROCEDURE

Payment Base: $15 per hour

Settlement Perk (if suitable): $1000 Indication on Reward

Level Playing Field Company.

11 Paid vacations, 3 weeks PTO, See listed below for excellent Advantages !! $15 / HR to begin -$1000 INDICATION ON PERK AFTER 90 DAYS

BI Incorporated is the biggest supplier of GPS, alcohol and RF innovation and services in the United States. BI provides a complete continuum of keeping track of innovations and associated guidance services for parolees, probationers, pre-trial offenders, and people associated with the migration procedure. Our ingenious product or services help more than 1,000 firms across the country. Fantastic profession choice if you have an interest in Bad guy Justice, Sociology or Psychology.

PREMIUM FOR BI-LINGUAL (English/Spanish) *

DIFFERENTIAL FOR 3rd SHIFT *

PROFESSION PATHS FOR EVERYBODY – THERE ARE 3 LEVELS OF CUSTOMER SUPPORT REPRESENTATIVE THAT THE POSITION CAN INFILTRATE, Along With ANNUAL BENEFIT BOOSTS (LEVEL I BEGINS AT $15/ HR; LEVEL II BEGINS AT $16/ HR; LEVEL III BEGINS AT $17/ HR) Capability to advance within 6 months

Need to be offered to work weekends. Offered shifts are mainly second and 3rd shift.

OUTSTANDING advantages:

  • Paid Time Off– Make 3 weeks in your 1st year; 4 weeks after 3 years
  • 11 paid Vacations
  • Medical insurance coverage on the 1st of the month, after 30 days
  • Dental/vision
  • Flex Investing Accounts
  • Fundamental Life/AD & D
  • Extra Life/AD & D
  • Brief and Long Term Special Needs
  • Voluntary Mishap Insurance Coverage
  • Voluntary Important Health Problem
  • Voluntary Whole Life
  • Tuition compensation
  • 401( k) w/company match
  • Animal Insurance Coverage
  • Worker Stock purchase
  • Discount rates– Metlife automobile insurance coverage, car purchasing, vehicle leasing, cell strategies, computer systems, film tickets
  • Legal program
  • Aflac
  • Staff Member Support Program
  • Health Care
  • Direct deposit
  • Schedules published 3 weeks beforehand
  • Nationwide profession chances
  • Social Committee

Summary

  • Procedures informs in compliance with legal commitments and offers prompt, precise and efficient troubleshooting of software and hardware concerns with consumers’ devices and systems. Interacts through incoming and outgoing phone conversation with electronic tracking (EM) program individuals and neighborhood based companies and people. Utilizes web-based computer system for tracking, info event and paperwork of calls.

Main Responsibilities and Obligations

  • Procedures informs and reacts to consumer queries made by phone or e-mail.
  • Responses incoming call, and troubleshoots, medical diagnoses and fixes software and hardware concerns with consumer devices. Intensifies concerns for resolution as needed.
  • Interacts by means of incoming and outgoing phone conversation with EM program individuals. Offers timely resolution to queries by offering precise and suitable details.
  • Properly files calls and updates records in needed systems.
  • Intensifies grievances and complicated calls to management for follow up as needed.
  • Carries out other responsibilities as appointed.

Task Requirements

Minimum Requirements

  • High School Diploma or General Education Advancement (GED) certificate.
  • Effective conclusion of internal Correctional Professional I– Mon accreditation after preliminary training duration, and yearly recertification screening.
  • One year of call center experience is chosen.
  • Capability to pass all pre-employment screening to consist of spelling, grammar and typing of a minimum of 35 words per minute.
  • Effective conclusion of criminal background check and pre-employment drug screening.
  • Effective training and accreditation on Business software and hardware systems.
  • Strong social abilities.
  • Strong composed and oral interaction abilities.
  • Capability to preserve the greatest level of privacy.
  • Skilled computer system abilities, consisting of, however not restricted to, Microsoft Word and Excel.
  • Strong capability to identify, evaluate, repair and solve technical concerns.
  • Needs to be self-motivated with the capability to work individually.
  • Capability to operate in a multi-tasked environment and focus on jobs properly.
  • Capability to fulfill legal due dates.
  • Capability to rapidly establish understanding of all programs, systems and treatments to carry out task efficiently.
  • Capability to preserve professionalism when handling upset or intensified calls.
  • Capability to establish understanding and understanding of, and compliance with Business policies and treatments.
  • Bi-lingual (Spanish) a plus.
  • Capability to deal with computer systems and the required software application generally utilized by the department.

The Geo Group.

  • Apply Now.