Under the guidance of the Personnel Providers Supervisor, monitors the operations and daily functions of the 9-1-1 Dispatch. Accountable for direct shift guidance of the call center to consist of staffing, everyday logs and devices upkeep throughout the appointed shifts. Make suggestions relating to employing & disciplinary actions. Determines training requirements for existing personnel and might train brand-new staff members. May act as Call Taker/Dispatcher when required.
Necessary Functions
- Monitors the day-to-day operations and workers of the 9-1-1 Dispatch. Screens secondary work consisting of reaction, personality, timeliness and handling of calls. Makes sure suitable systems are dispatched and keeps track of compliance with relevant laws, cumulative bargaining contracts, CJIS Security Policy and Ingham County/Departmental policy and treatment.
- Supplies assistance to Call Takers and Dispatchers concerning task efficiency. Recognizes training shortages and makes suitable suggestions. Establishes training methods and offers guideline as required. Develops/supervises the Communications Training Officer (CTO) program and fitness instructors. Assists in the orientation and training of brand-new personnel.
- Performs interviews and make suggestions for hiring of brand-new personnel and project of workers to unique groups. Takes part in conferences relating to disciplinary actions and terminations. Carries out very first level mediation for personnel-related conflicts. Assists preserve worker files and promotes tension management methods.
- Runs a vast array of complicated computer system and interaction devices consisting of however not restricted to computer system assisted dispatch (CAD), 9-1-1 telephone and radio systems, scheduling software application, and so on. Assists in the setup of these systems and the access to these systems by both 9-1-1 Center workers and workers of the public security firms served by the 9-1-1. Inspects, troubleshoots, tests and repair work when able or contacts suitable suppliers to help with repair work to devices; making sure department personnel is geared up to supply proper services.
- Functions carefully with other emergency situation action companies to cultivate cooperation and problem-solve service concerns. Finishes unique jobs, go to conferences, and take part on unique groups and committees as needed/assigned.
- Reacts to ask for the release of regular details from news media, lawyers, authorities and fire firms. Research study and prepare info, reports, and recordings for public security examinations, training and FOIA demands. Affirms in court as needed.
- Utilizes understanding and abilities to carry out the tasks of Call Taker and Dispatcher as required.
Other Functions:
1. Other jobs as designated.
The above declarations are meant to explain the basic nature and level of work being carried out by individuals appointed this category. They are not to be interpreted as an extensive list of all task responsibilities carried out by workers so categorized.
Work Credentials
Education: High school diploma or equivalent is needed. Bachelor or Partner’s Degree in Emergency situation Solutions, Bad guy Justice or associated field chosen.
Experience: 3 years of experience as an emergency situation dispatcher is needed.
Requirements and Working Conditions
Other Requirements: Accreditation in CPR and EMD is needed.
The credentials noted above are planned to represent the minimum abilities and experience levels connected with carrying out the tasks and duties consisted of in this task description. The certifications ought to not be deemed revealing outright work or marketing requirements, however as basic standards that ought to be thought about in addition to other occupational choice or marketing requirements.
Physical Requirements [This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements]:
1. Sitting, strolling, standing, flexing over, lifting/holding/carrying things discovered in a workplace environment.
2. Capability to interact and react to colleague and client queries both face to face and over the phone.?
3. Capability to run a PC/laptop and to go into & recover info from a computer system. 4. Capability to manage differing and frequently high levels of tension.
Working Conditions:
Functions in a workplace environment.
FLSA non-exempt
June 2017
COAM – 911 Supervisory System
This position is benefited and undergoes the COMMAND OFFICERS ASSOCIATION OF MICHIGAN INGHAM COUNTY 911 SUPERVISORY DEPARTMENT (COAM 911) CBA.
Ingham County provides a wide variety of advantages to support you in your profession. View the for more details.
The present group agreement can be seen
Ingham County Person Resources.
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